Refund & Returns

At shrtonline.com, we are committed to providing quality products and services. If you are not satisfied with your purchase, we offer a flexible return and refund policy.

  1. Return Conditions
    You can request a return within 30 days of receiving the item. Please ensure the item is unused and retains its original labels and packaging.

Address: 10001 NE 1ST ST APT W208
BELLEVUE WA 98004-5693

  1. Requesting a Return
    Please request a return by contacting our customer service email or hotline, providing your order number and the reason for the return.

We will provide you with a return address and appropriate return guidelines.

  1. Return Shipping Costs
    Unless due to incorrect shipment or defective product, return shipping costs are borne by the customer. We recommend using a trackable mail service as a precaution.
  2. Refund Processing
    Once we receive the returned item and complete our inspection, the refund will be processed within 5-7 business days.

The refund will be processed via the original payment method. If you paid by credit card, the refund may appear within your billing cycle.

  1. Exchange Policy

If you need to exchange an item, please inform us when you submit your return request and specify the product you wish to exchange it for. We will assist you with your exchange request. Arrangements may be made depending on stock availability.

  1. Special Circumstances

Return policies may vary during promotional periods or holidays, so please be sure to check our announcements.

For any questions, please feel free to contact our customer service team. We are happy to assist you!